1. Information We Collect

Haven Transportation may collect the following information when transportation services are requested, scheduled, or provided:

• Parent, guardian, caregiver, school staff, or authorized contact name
• Mobile phone number
• Email address, if provided
• Pickup and drop-off location information
• Transportation schedule details
• Student or passenger first name and transportation-related details needed to provide service
• Communication preferences and message opt-in/opt-out status

2. How We Use Information

Haven Transportation uses collected information to provide and manage transportation services, including:

• Sending ride confirmations
• Sending pickup and drop-off updates
• Notifying contacts about transportation delays
• Sending driver arrival notifications
• Communicating schedule changes or cancellations
• Responding to customer service questions
• Maintaining records related to transportation services

3. SMS/Text Message Communications

By providing your mobile phone number and opting in, you agree to receive text messages from Haven Transportation related to transportation services. These messages may include pickup reminders, delay notices, driver arrival updates, schedule changes, cancellation notices, and customer support follow-ups.

Message frequency may vary depending on transportation schedules, service changes, and customer support needs. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP or by calling 860-977-7586.

4. No Sharing of Mobile Opt-In Information

Haven Transportation does not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services, comply with law, or support Haven Transportation's transportation operations.

5. How We Share Information

Haven Transportation may share limited information only when necessary to provide transportation services, such as with drivers, dispatch staff, school representatives, service providers, or technology vendors that help operate our communication systems.

We may also disclose information if required by law, regulation, subpoena, court order, or government request.

6. Data Security

Haven Transportation takes reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no method of transmission or storage is 100% secure.

7. Data Retention

Haven Transportation keeps information only as long as necessary to provide transportation services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Choices

You may contact Haven Transportation to request updates or corrections to your contact information. You may opt out of SMS messages at any time by replying STOP.

9. Contact Us

For questions about this Privacy Policy or Haven Transportation's communication practices, please contact us:

Haven Transportation
Phone: 860-977-7586