1. Company Information

Haven Transportation provides transportation-related services and communications for customers, students, parents, guardians, caregivers, school staff, and authorized contacts.

For questions, please contact:

Haven Transportation
Phone: 860-977-7586
Website: https://haventransportation.com

2. SMS/Text Message Program

Haven Transportation may send SMS/text messages to individuals who have opted in to receive transportation-related updates.

Messages may include:

• Pickup reminders
• Transportation delay notices
• Driver arrival updates
• Schedule changes
• Cancellation notices
• Drop-off updates
• Customer support follow-ups
• Other transportation-related service notifications

These messages are intended to provide important updates related to transportation services requested, scheduled, or provided by Haven Transportation.

3. User Consent

By providing your mobile phone number and opting in, you agree to receive SMS/text messages from Haven Transportation related to transportation services.

Consent may be provided through a transportation request form, enrollment form, service agreement, digital intake form, verbal request, or other approved communication method used by Haven Transportation.

Consent to receive SMS messages is not a condition of purchasing any goods or services unless SMS communication is necessary to coordinate the requested transportation service.

4. Message Frequency

Message frequency may vary depending on transportation schedules, service updates, delays, cancellations, and customer support needs.

5. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and mobile phone plan.

Haven Transportation is not responsible for any charges billed by your mobile carrier.

6. Opt-Out Instructions

You may opt out of receiving SMS/text messages from Haven Transportation at any time by replying:

STOP

After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from Haven Transportation unless you opt in again.

7. Help Instructions

For help, you may reply:

HELP

You may also contact Haven Transportation directly at: 860-977-7586

8. Supported Carriers

SMS messages may not be available on all mobile carriers. Message delivery is not guaranteed and may be delayed or blocked by your mobile carrier, network conditions, or other factors outside Haven Transportation's control.

9. User Responsibilities

You agree to provide accurate contact information and notify Haven Transportation if your phone number changes or if you are no longer authorized to receive transportation updates for a student, passenger, or customer.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how Haven Transportation collects, uses, and protects your information.

Privacy Policy: https://haventransportation.com/privacy-policy

Haven Transportation does not sell, rent, or share SMS opt-in information or mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

11. Service Changes

Haven Transportation may update, suspend, or discontinue SMS/text message communications at any time.

Haven Transportation may also update these Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

For questions about these Terms and Conditions or Haven Transportation's SMS program, please contact:

Haven Transportation
Phone: 860-977-7586
Website: https://haventransportation.com